Zero-Cost Defect Rectification Policy

At HOBB, we are dedicated to delivering exceptional 3D product visualization that meet the highest standards. We understand how important precision and quality are to your business, and we strive to ensure our work consistently reflects that. At HOBB we value your trust and are committed to delivering the highest quality products and services.

To ensure your satisfaction and confidence in our offerings, we have created a “Zero-Cost Defect Rectification Policy”

What This Means For You

If any defect or issues arise in the products or services you receive from us, rest assured that we will take immediate action to resolve them — **at no extra cost **. Whether it’s a minor adjustment or a major correction, we will work swiftly and diligently to make sure you get the quality that was committed by HOBB. While we are striving for a zero defect process may occasionally arise, and we are committed to addressing them promptly and effectively.

Defect Definition

A defect is defined as any error or omission in the product visualization that deviates from the agreed-upon specifications or requirements. This may include, but is not limited to:

Incorrect dimensions, proportions, or materials
Errors in colour, texture, or finish
Missing or incomplete elements
Incorrect branding or labelling
Rendering or animation that does not meet the quality agreed upon between both parties, at the start of the engagement.

Rectification Process

Defect Reporting: Clients must report defect in writing within 7 business days of the final delivery. The report should clearly describe the nature of the defect and provide any relevant supporting documentation or images.
Defect Assessment: Upon receipt of a defect report, HOBB will promptly review the issue and determine the appropriate course of action. (please refer to our revision policy to understand the definition of free versus paid revisions).
Rectification: HOBB team will verify the defect and rectify it at no additional cost to the client. This may involve making revisions to the existing asset, recreating the asset, or providing a revised version of the deliverable
Redelivery: Once the defect has been rectified, HOBB will deliver the revised delivery to the client.

Why This Policy Matters

Your satisfaction is our priority, and we believe in standing for the quality of our work. This policy ensures that you receive the highest level of service and that any concerns are swiftly taken care of—completely free of charge.
We value the trust you place in our services, and we’re confident this will give you even greater confidence when working with us.
At HOBB, your satisfaction is our priority. We are dedicated to continuous improvement and maintaining the highest standards of quality. With this policy, we hope to strengthen our partnership and provide you with better content.

Review And Updates

This policy will be reviewed annually to ensure its continued effectiveness and alignment with industry best practices.